Terms of Service

These Terms of Service form the agreement between you and Cocoa Casino from the moment you create an account. Please read them before you register, and again whenever we update them — using our site or games means you accept the version currently in force.

Account Registration and Eligibility

To register, you must be at least 25 years old and provide accurate personal details, including your legal name, date of birth and country of residence, as set out during registration. We verify these details automatically and again through identity documents before certain actions on your account, such as your first withdrawal. Only one account is permitted per player, household, IP address and device; opening multiple accounts, or allowing anyone else to use your login, breaches these Terms and may lead to suspension or closure.

Bonus Terms

Our promotions, including the 200% welcome match up to $1,000 and the alternative 100% Cashback Insurance up to $500, are governed by the specific terms shown on our Bonuses page at the time of the offer, and those terms form part of this agreement. In summary: welcome bonus funds carry a standard wagering requirement before related winnings can be withdrawn, Cashback Insurance credits carry no wagering requirement, and a maximum bet limit applies while a bonus is active. We reserve the right to withhold winnings and void bonus funds where an offer has been used contrary to its stated terms.

Deposits, Withdrawals and Verification (KYC)

You can fund your account using the payment methods listed on our site, with funds typically available for play as soon as a deposit is confirmed. Withdrawals are paid to the same method used to deposit wherever possible, once any required verification has been completed. Before your first withdrawal, or once your cumulative withdrawals pass $2,000, we require a government-issued photo ID, proof of address less than 90 days old, and confirmation of your payment method. Standard verification is completed within 24-48 hours; VIP accounts are typically processed in 4-12 hours.

Restrictions and Prohibited Jurisdictions

Access is not available to residents of certain jurisdictions where online gambling is restricted; our systems automatically block registration and play from these locations. If you access our services from a jurisdiction where this is unlawful, you do so at your own risk and in breach of these Terms, and we accept no liability for that use. We may suspend or close an account, and withhold associated funds, where we reasonably suspect fraud, bonus abuse, multi-accounting, or any other violation of these Terms.

Limitation of Liability

We work to keep Cocoa Casino available, secure and fairly run, including through independently audited random number generation, but we don't guarantee uninterrupted access to the site or to any particular game. To the extent permitted by law, we aren't liable for losses arising from your use of the service beyond the funds held in your account, including losses caused by factors outside our reasonable control.

Intellectual Property

All software, game content, graphics, trademarks and the Cocoa Casino name and logo belong to us or our licensors. Nothing in these Terms grants you any right to copy, reproduce, distribute or otherwise use this material outside of normal, personal use of our site and games.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, technology or applicable regulation. Where changes are material, we'll highlight them on the site or notify you through your account; continuing to use Cocoa Casino after an update takes effect means you accept the revised Terms. © 2026 Cocoa Casino — the version published on this page applies to your account at all times.

Governing Terms and Licence

Cocoa Casino operates under Curacao eGaming Licence #8048/JAZ, and these Terms are structured around the standards that licence requires. Where any part of these Terms is found unenforceable, the remainder continues to apply in full.

Contact

Questions about these Terms, your account, or a specific transaction are welcome at any time — see our Contact page for how to reach us.

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